Refunds Policy

A Total or partial refund of the fee may be given in the following exceptional circumstances:

• Students who have overpaid the fee 
• Students enrolled in a course that has been cancelled by National Corporate Training Pty Ltd.
• The student pays but receives Youth Allowance or Austudy commencing within two weeks of the enrolment date or the date of first attendance at class if on a government funded course.
• The student enrols in a course only to repeat a failed subject but is then granted a pass in that subject by an Assessment Appeals Committee.
• The student advises National Corporate Training Pty Ltd, before classes commence, that they are withdrawing from the course and no effort has been expended by our staff.
• If effort has been expended by our staff no refund is available.
• The Programs co-ordinator is of the opinion that the applicant/student would be unreasonably disadvantaged if not granted a refund. For example, a student who meets with a serious misadventure and is unable to continue his/her enrolment.
• Not withholding any condition as deifnied above, refunds shall be payable to a maximum of three months following the commencement of the course and / or payment of the funds by the student whichever is the lesser.
• Refunds shall not be payable where the student has changed his / her mind.

ACTIONS

1. Learner initiates withdrawal process completes a Withdrawal Form available from the Program Co-ordinator, completes and returns the form to the Program Co-ordinator.

2. The Program Co-ordinator checks to ensure form is filled accurately and calculates the refund and documentation (in the Learners File) is forwarded to the Managing Director for authorisation.

3. Once authorized, the Program Co-ordinator processes refund and posts out the cheque to the learner with an adjusted tax invoice.