National Corporate Training WA

At National Corporate Training Pty Ltd we encourage feedback from our customers and students. Without this feedback we cannot improve on a continuous basis.

We aim for a high level of customer service but if you feel we have not achieved this please feel free to point out where we have gone wrong; similarly if we have achieved this please also let the Managing Director know so she can reward her staff.

National Corporate Training Pty Ltd encourages staff to use initiative and show responsibility when dealing with complaints. Staff should be guided by the service standards set out in the Customer Charter.

Complaints Policy

National Corporate Training ’ s policy is to ensure that our services are beyond reproach and our customer service highly effective. As such any customer complaints are to be dealt with within 7 working days and solutions implemented to ensure that the complaint does not reoccur. If you have a complaint the process is outlined on the next page.

Complaints Procedures

1. Any complaints should be firstly directed to the staff member that is causing the problem. If you feel that you cannot do this then move to Step 2.

2. Please fill in the form on the next page regarding your complaint. If you need additional room please attach a separate page.

3. Send this form to the Managing Director.

4. The Managing Director will then investigate this complaint with the relevant person named in the complaint and request a written report on the situation and what action was initially taken to resolve the initial complaint; and a report on the complaint received

5. If the staff member is unable to resolve then the complaint is returned to the Managing Director for further action.

6. All complaints are recorded in our customer complaints register and the action taken is also recorded.

7. The Managing Director will write to the client advising them of the outcome of the complaint within 7 working days.

8. Upon resolution of the complaint any identified issues that require a new policy or procedure must be written and implemented within a further 7 working days.

9. If the complaint cannot be resolved satisfactorily by the Managing Director an external arbiter will be appointed to hear both sides and come to some resolution that is amicable to both parties.

Customer Complaints Form

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What actions would you like us to take to resolve this
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Please send this form to:
Managing Director
National Corporate Training Pty Ltd 
21 Oxleigh Drive Malaga 6090